#RikDMiddleton Archives - Don't Look At Me In That Tone of VOICE!

Harsh Words To The Ears Are Like Putting Lemons In Your Mouth

Posted on by rik_admin in Articles, Fresh Content Comments Off on Harsh Words To The Ears Are Like Putting Lemons In Your Mouth

So, you find yourself in the unenviable position of having to call customer service. This is never something you enjoy doing, it is often the last resort for most people. Keep in mind this is the customer service rep’s job. They’ve chosen to help people, to help you. And that you are probably next in a line of hundreds of people they’ve talked today. Everyone before you has been angry, upset, and out of sorts, because of an issue they had that required customer service help. They most likely had gotten angry, belligerent, and downright nasty with the person on the other end of the phone.

Lemons in your mouth leave a bad taste.

Speak kindly and leave a sweet impression

If you want to get better results, do something different. Take a deep breath before you make the call, clear your mind write down your agenda of the things you want to accomplish, and above all be nice. The customer service reps are not expecting a nice-bomb when they pick up the next phone call. Thus, the nicer you are the better the results. So remember, harsh words to the ears are like putting lemons in your mouth, it always tastes bitter.

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Visual Listening, understand what is actually being said, beyond the words.

Posted on by rik_admin in Articles, Fresh Content Comments Off on Visual Listening, understand what is actually being said, beyond the words.
Visual Listening need not be brain surgery.

Visual Listening is not brain surgery.

Today it is more difficult than ever to ensure you and your message is understood. It is equally as difficult to hear, listen, and understand others when they are speaking with you on the phone. To compensate for this, you’ll need to retool your brain and tap into parts that have laid dormant for decades.

I am on a mission to help you gain the upper hand in conversations. To better hear what is subtly, not being said, and how to use it to your advantage.

More than ever, business is being conducted over the phone. This leaves you at a disadvantage because you cannot see the other party’s body language. I’m here to help with that and take your communication skills to a new level.

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