So, you find yourself in the unenviable position of having to call customer service. This is never something you enjoy doing, it is often the last resort for most people. Keep in mind this is the customer service rep’s job. They’ve chosen to help people, to help you. And that you are probably next in a line of hundreds of people they’ve talked today. Everyone before you has been angry, upset, and out of sorts, because of an issue they had that required customer service help. They most likely had gotten angry, belligerent, and downright nasty with the person on the other end of the phone.
If you want to get better results, do something different. Take a deep breath before you make the call, clear your mind write down your agenda of the things you want to accomplish, and above all be nice. The customer service reps are not expecting a nice-bomb when they pick up the next phone call. Thus, the nicer you are the better the results. So remember, harsh words to the ears are like putting lemons in your mouth, it always tastes bitter.