Harsh Words To The Ears Are Like Putting Lemons In Your Mouth
So, you find yourself in the unenviable position of having to call customer service. This is never something you enjoy doing, it is often the last resort for most people. Keep in mind this is the customer service rep’s job. They’ve chosen to help people, to help you. And that you are probably next in […]
Visual Listening, understand what is actually being said, beyond the words.
Today it is more difficult than ever to ensure you and your message is understood. It is equally as difficult to hear, listen, and understand others when they are speaking with you on the phone. To compensate for this, you’ll need to retool your brain and tap into parts that have laid dormant for decades. […]