“I’m not interested in communication that is understood. I am only interested in communication that is never misunderstood”.

General Douglas MacArthur


Welcome to the original source for The Art of Visual Listening. The only place to get the definitive book that talks about communications skills, NLP, negotiation skills and communications styles. The mission of this book is to help you better understand the origins and fundamentals of human Visual Listening- Active Listening & Communicationcommunication, both verbal and nonverbal, and to provide a hands-on learning experience to better equip you for success in all types of interpersonal verbal and nonverbal communication.

This book is designed to reinforce the concepts and skills acquired from The Art of Visual Listening seminars. It will guide you through various communication skills and topics, There are hands-on activities and exercises throughout. The book was originally developed for crisis and hostage negotiators.

The latest edition has been updated to benefit people of all professions. It specifically targets professionals such as hostage negotiators, call center staff, job candidates, salespeople or anyone whose primary mode of Verbal Communication Styles is done remotely without the benefit of seeing those on the other end of the communication event.

Visual listening should not be confused with active listening techniques.

Visual Listening utilizes psychological indicators of para-language cues, visualization and NLP techniques to reveal an entirely new set of Communication Skills.

Active listening is a structured form of listening and responding that requires that the listener focus their attention on the speaker fully, and then repeats, in the listener’s own words, what he or she thinks the speaker has said.

Through Visual listening we must visualize human communication skills which requires that we understand and examine nonverbal communication. This book teaches how to be more effective and aware of the psychological indicators of para-language cues. You will develop various methods to understand these cues from a distance (telephonically) when direct verbal communications is not possible or practical. We’ll also examine the interlacing of nonverbal and verbal responses. Several practical exercises develop your emotional, intellectual, and auditory perceptions to enhance your communication skills.

Although this book focuses on remote listening skills, it’s value is not lost with in-person communications- in fact, by utilizing the concepts of this book your understanding of body language will increase dramatically. This skill set is helpful in many settings, not the least of which is in face-to-face negotiations, interrogations, or depositions. Plus, the program provides the incidental benefit of enhanced interpersonal skills with business partners and colleagues, supervisors and, of course, your significant others. If you don’t have a copy of this book, your communication skills are lacking! Here is your chance to sharpen your listening skills. We are living in an age when nearly all of our verbal communications are conducted remotely- effective communication styles are critical.