“I’m not interested in communication that is understood. I am only interested in communication that is never misunderstood”.
General Douglas MacArthur
Welcome to the original source for The Art of Visual Listening.
The only place to get the definitive book that talks about remote communications skills.
Today, being clearly understood is more important than at any other time in human history. Little by little, technology has become an integral part of the way that people communicate with one another and has increasingly taken the place of face-to-face communication. We, humans, use our digital devices to communicate nearly 75% of the time. Technological advancements have had a drastic impact on the way individuals communicate. This often leads to misconceptions, misinterpretations, and misunderstandings.
The latest edition has been updated to benefit people of all professions. It specifically targets professionals such as hostage negotiators, call center staff, job candidates, salespeople or anyone whose primary mode of Verbal Communication Styles is done remotely without the benefit of seeing those on the other end of the communication event.
The mission of this book and my workshops is to help you better understand the origins and fundamentals of human communication, both verbal and nonverbal, and to provide a hands-on learning experience to better equip you for success.
Visual listening should not be confused with active listening techniques.
Visual Listening utilizes psychological indicators of para-language cues, visualization, and NLP techniques to reveal an entirely new set of Communication Skills.
This book is designed to reinforce the concepts and skills acquired from The Art of Visual Listening skills seminars. It guides you through various communication skills and topics. Several practical exercises are included to develop your emotional, intellectual, and auditory perceptions and enhance your communication skills.
Although originally developed for crisis and hostage negotiators. The latest edition has been updated to benefit people of all professions, such as hostage negotiators, call center staff, job candidates, salespeople, or anyone whose primary mode of Verbal Communication Styles is done remotely without the benefit of seeing those on the other end of the communication event.
Through Visual listening, we can visualize and humanize communication skills. This requires that we examine the interlacing of nonverbal, verbal communication cues. The Art of Visual listening book teaches how to be more aware of the psychological indicators of para-language cues. You will develop various methods and techniques to understand the cues of remote telephonic or digital messages such as email and text.
Although this book focuses on remote listening skills, its value is not lost with in-person communications, in fact, by utilizing the concepts of this book your understanding of body language will increase dramatically. This skill set is helpful in many settings, not the least of which is in face-to-face negotiations, interrogations, depositions or job interviews. A bonus of the program is the incidental benefit of enhanced interpersonal skills with business partners and colleagues, supervisors and, of course, your significant other.
If you do not have a copy of this book, your communication skills are lacking! Here is your chance to sharpen your Visual Listening skills. We are living in an age when nearly all our verbal communications are conducted remotely- effective communication styles are critical.